Frequently Asked Questions

Is my order secure?

Tribal Leathers values its customers and always respects thier privacy. By using Google Checkout, we access the latest and strongest encryption technology to ensure that all transactional information is protected to the highest standard. Any information we collect about you is held with the utmost care and security.

How do I contact Tribal Leathers?

You can always get friendly and helpful advice via telephone, e-mail or post all of the details are on our contact us page.

What is your returns/refund policy?

We offer a no-quibble returns/refund policy. As part of our Tribal Leathers Promise

Do you have any customer feedback?

Yes! We get feedback frequently from e-mails and through the Google Checkout feedback facility. You can see some of the comments on our customer feedback page.

How long will my Leather Jacket delivery take?

We try to deliver within 7 days, although we are often very much quicker than that! For more detail see our Terms and Conditions

How do I take care of my Leather Jacket?

What is Leather?

Leather is a tanned animal skin, therefore it is a real natural product and every piece is unique. Irregularities in thinkness, colour and feel should not be considered as an imperfection.

Basic Rules and Hints how to take good care of leatherwear.

Any kind of treatment should invariably be tested beforehand on the inner side of the material.
Never use any sharp or harsh solvents.
Wet leather garments should be put on a duly shaped hanger for drying at normal room temperature.
Don’t expose wet or humid garments to heat.
Protect from intense light.
Take care when wear your leather, car seats without soft protective covers will produce high friction and heat that may cause abrasion of colours.
Do not let a wet leather come into contact with another material as there is a strong risk of the colour running.

Cleaning your Leather.

Basic cleaning should be left to a specialist. Please send your leather garment only to cleaners who are specialised in cleaning leather.